TikTok Shop Virtual Assistant

Company Description

At ScaleHouse, we help consumer brands win on TikTok Shop. As a full-service TikTok Shop growth agency, we manage everything from product listings and creator partnerships to flash sales and shop performance, so our clients can focus on building great products while we handle the channel. We move fast, operate with precision, and are building something real.

Role Description

This is a full-time, on-site role located in Karachi, Pakistan for a TikTok Shop Manager. The TikTok Shop Manager will be responsible for the day-to-day operations of multiple brand client shops inside TikTok Shop Seller Center. From keeping listings optimized and flash sales running 24/7, to responding to customers and registering for campaigns, this role owns the details that keep every shop performing at its best.

Working Hours

Monday to Friday: 7:00 PM – 3:00 AM Pakistan Standard Time (Aligns with 9:00 AM – 5:00 PM US Eastern Time)

Key Responsibilities

• Shop Management: Manage TikTok Shop Seller Center for multiple brand clients daily, keeping every listing clean, accurate, and fully optimized
• Flash Sales: Schedule and maintain flash sales across all brand accounts every week with zero gaps, flash sales run 24 hours a day, 7 days a week
• Customer Messages: Respond to all customer messages across every brand shop within 2 hours, no exceptions
• Score Monitoring: Check the SPSS seller performance score for every brand daily and flag any drops to the team lead immediately
• Product Listings: Create and update product listings using approved brand assets and copy, following the internal process for every listing
• Campaign Registration: Register every brand for every available TikTok Shop campaign daily — missing a campaign means missing free exposure
• Review Management: Monitor and respond to negative and neutral reviews daily following the internal response process
• Automated Messages: Set up all automated CRM messages in TikTok Shop for every new brand during onboarding
• Daily Reporting: Submit a daily shop health report to the team lead covering every brand before end of shift

Qualifications & Experience

• Experience with TikTok Shop Seller Center is a strong plus
• Background in e-commerce operations, virtual assistance, or shop management
• Strong written English for customer-facing communication
• Familiarity with Google Sheets for daily logging and tracking
• Must be based in Karachi and available to work on-site

Personal Attributes

• Extremely organized, nothing gets missed on your watch
• Detail-oriented and consistent, even on repetitive daily tasks
• Fast responder who takes urgency seriously
• Self-starter who does not need to be reminded to complete daily responsibilities
• Team player who flags issues early and communicates clearly

What We Offer

• Market competitive salary
• Fuel subsidy + medical + attendance allowance
• Performance bonuses tied to results
• Direct exposure to one of the fastest growing channels in e-commerce
• Real opportunity to grow as ScaleHouse scales
• Gratuity eligible after 3 years