Transportation Dispatcher

Schedule: Monday through Friday, 8:00 AM to 5:00 PM (includes a 1-hour lunch break)
Compensation: $18 - $22 an hour

Why Work at AbsoluteCare?

At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.

We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.

We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.

Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.

Job Summary

This role is responsible for coordinating transportation services for patients by receiving requests for transportation and scheduling appropriate method to meet the patient’s needs. Ensuring timely pick-up and drop-off at medical appointments, while adhering to relevant regulations, workflows, and processes. Additionally, this role involves finding the most efficient and affordable transportation routes to optimize service delivery and cost-effectiveness.

Duties and Responsibilities

• Responsible for coordinating transportation services for members by receiving requests for transportation and scheduling appropriate methods and drivers to meet the patient’s needs.
• Ensure timely pick-up and drop-off at medical appointments, while adhering to relevant regulations, workflows, and processes.

• Receiving and processing center transportation request via Electronic Health Records and clinical request.
• Producing daily transportation schedule for dispatching rides throughout the day
• Field all transportation related calls that come into the center
• Assist members who have transportation questions or concerns
• When applicable help support members from drop-off to center lobby and/or lobby to pick up location
• Monitor all third party transportation platforms to ensure member is picked up timely, communicate as required to the driver or member
• Clerical and administrative functions as required for the department
• Provide 5-Star customer service and act as an AbsoluteCare ambassador.
• Consistently work to find the most efficient and cost-effective transportation method to optimize service delivery and cost-effectiveness.
• Keep accurate and complete logs of all travel activity and passenger issues.
• Assist in activities, special programs as needed and a constant team player.
• Maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company’s patients, employees, and business partners.

Minimum Qualifications

• Must be 18 years or older
• High School diploma/ GED or equivalent
• 3 to 5 years’ experience in a similar role or patient services representative.
• Experience with an electronic health record preferred
• Excellent communication and documentation skills.
• Ability to handle a faced paced environment
• Able to multitask and change direction quickly to meet the need of the member and the center

• Demonstrated ability to effectively manage adverse passenger behavior with a non-confrontational demeanor, needs a high degree of patience, and can deal with different patient needs/fears/anger.

• Basic to intermediate computer and technical skills

• Satisfactory criminal history record; ability to pass a full background check.

Working conditions

This role may be exposed to sounds and noise levels that are distracting or uncomfortable. Heavy Phone. Computer and other office equipment use. May work outdoors May be exposed to contaminants and the diseases and infections carried by patients. . May work within several inches of passengers that require assistance loading or unloading from transportation service provider.

Physical requirements

• Able to safely load and unload wheelchair passengers, in accordance with Company procedures: Ability to push/pull or lift up to 60 lbs.
• Job may be physically demanding at times.
• Remain stationary for long periods of time.
• Repetitious movements.
• Exposure to hot, cold, wet, humid, or windy conditions caused by weather may occasionally be experienced.

Direct reports

None.

All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company’s patients, employees, and business partners. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.