Treatment Coordinator

About us

Rochester Family Orthodontics is a small, privately-owned orthodontic practice in Rochester, New York. Our goal is to provide excellent orthodontic care to patients of all ages in a professional and welcoming environment. We are a single location practice with a modern office setting.

We are looking for the right candidate to help grow the practice. Prior experience in orthodontics/dentistry and treatment coordination are not required but desirable.

Responsibilities:

• Take clinical records (photos, radiographs, digital impressions)
• Keep track of new patient exams and starts
• Assist chairside for certain procedures
• Take payments
• Greet and check-in patients, ensuring a positive and welcoming experience
• Schedule and confirm appointments for patients
• Collect and update patient information in electronic orthodontic records system
• Verify insurance coverage and process insurance claims
• Assist with treatment planning and presenting treatment and financial options to patients
• Coordinate referrals to specialists as needed
• Maintain patient confidentiality and adhere to HIPAA regulations
• Provide excellent customer service and address patient inquiries or concerns
• Assist with front office tasks such as answering phones, filing, and managing patient records

Requirements:

• Previous experience working in a medical or dental office setting is a plus
• Proficiency in using office systems such as Eaglesoft, Epic (we will train on our software)
• Strong knowledge of HIPAA regulations and patient confidentiality
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to multitask and prioritize tasks effectively
• Familiarity with dental terminology and procedures is a plus

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• Free parking
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Uniform allowance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Dental assisting: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Rochester, NY 14620 (Preferred)

Work Location: In person