Umrah Sales Agents (UK Based Travel Agency)

Seven Zones Travel is a leading provider of religious travel services, specializing in Umrah and Hajj pilgrimages. We are dedicated to delivering exceptional customer service and creating a seamless and spiritually enriching experience for our clients.

Position Overview: We are seeking a dedicated and knowledgeable Umrah Sales Agent to join our team. The ideal candidate will be responsible for assisting clients in planning and organising their Umrah pilgrimage, ensuring a smooth and hassle-free journey. This role requires excellent customer service skills, attention to detail, and a deep understanding of the Umrah process and requirements.

Key Responsibilities:

• Client Consultation: Provide comprehensive consultation to clients regarding Umrah packages, including itinerary planning, accommodation options, transportation, and other services.
• Booking Management: Coordinate and manage all bookings related to flights, hotels, transportation, and other necessary services for the Umrah pilgrimage.
• Documentation Assistance: Assist clients in the preparation and submission of required documents, such as visas, passports, and other travel-related paperwork.
• Customer Support: Offer exceptional customer service by addressing client inquiries, resolving issues, and providing guidance throughout the entire Umrah process.
• Package Customisation: Customise Umrah packages to meet the specific needs and preferences of individual clients or groups.
• Vendor Relations: Maintain strong relationships with service providers, including airlines, hotels, transportation companies, and other relevant vendors.
• Compliance: Ensure that all Umrah arrangements comply with relevant regulations and guidelines set by authorities and religious institutions.
• Marketing and Promotion: Assist in the promotion of Umrah packages through various channels, including social media, online platforms, and community outreach.

Qualifications:

• Experience: Proven experience as a travel agent, preferably with a focus on Umrah or Hajj services.
• Knowledge: In-depth knowledge of the Umrah pilgrimage process, including visa requirements, travel logistics, and religious practices.
• Communication Skills: Excellent verbal and written communication skills in English.
• Customer Service: Strong customer service orientation with the ability to handle client inquiries and issues professionally and empathetically.
• Organisational Skills: Exceptional organisational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Technology Proficiency: Proficiency in using travel booking software, Microsoft Office Suite, and other relevant technology.
• Cultural Sensitivity: Understanding and respect for Islamic practices and cultural sensitivity when dealing with clients.
• Language Skills: Proficiency in Arabic is highly desirable.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other employee benefits.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

Job Type: Full-time

Pay: Rs40,000.00 - Rs70,000.00 per month

Work Location: In person