Virtual Relationship Manager (Mashreq Digital Bank Pakistan)

Job Purpose

The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.

Key Result Areas

Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s

• Lead Management & Drop-off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross-Sell (within 3 MOB)
• Portfolio Management

Knowledge, Skills and Experience

• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.

• Strong Interpersonal skills and cultural sensitivity

• Relationship Management & Networking skills. Extrovert/Amiable personality

• At least 5-7 years’ experience in a similar job.

• Self-Motivated and positive attitude.

• Analytical and numeric skills.

• Problem resolution skills.

• Ability to work under pressure and think on his/er feet.

• Dynamic, result-oriented approach to work.