VoiP Engineer - NOC Engineer

Echonet Services | Lahore, Pakistan | Full-Time | 1 Opening | 1–3 Years ExperienceApply Now

About Echonet Services

Echonet Services is a forward-thinking telecommunications company delivering cutting-edge Voice over IP solutions to businesses and individuals worldwide. We understand that communication is the backbone of every successful operation and we're building the infrastructure that powers it. As we scale our VoIP operations, we're looking for technically curious, driven individuals ready to grow with us.

About the Role
This isn't a support role where you wait for tasks to be assigned; we're looking for someone who takes initiative, thinks independently, and owns their domain. As Echonet Services grows, so will your scope with a clear path to leading and shaping the technical direction of the entire VoIP function.

Core Skills & Technologies

• VoIP Engineering SIP, RTP, SDP, Asterisk
• NOC Support monitoring, alerting, and incident response
• Softswitch & Routing LCR, failover, rate card configuration
• ConnexCS customer and carrier setup, routing, billing
• VICIdial predictive dialer configuration and campaign management
• ISP & Telecom Support network troubleshooting, QoS for voice
• DNL / DID Management number provisioning and allocation

Key Responsibilities

• Assist in the day-to-day operation and monitoring of VoIP infrastructure, including SIP trunks, softswitches (ConnexCS), and PBX systems (Asterisk/VICIdial)
• Support NOC operations monitor call quality metrics (ASR, ACD, PDD), respond to alerts, and escalate incidents in a timely manner
• Help configure and test interconnects between internal and external VoIP systems and carrier partners
• Assist with DID/DNL provisioning, number management, and routing table updates in ConnexCS
• Support the creation and maintenance of rate cards, provider billing setups, and cost analysis
• Troubleshoot call failures, audio issues, codec mismatches, NAT problems, and SIP signaling errors
• Work alongside senior engineers on load balancing, carrier redundancy, and traffic failover configurations
• Support ISP-level connectivity troubleshooting latency, jitter, packet loss, and QoS tuning for voice traffic
• Maintain technical documentation for configurations, carrier agreements, test results, and incident logs
• Support VICIdial campaign setup, dialer configuration, and call center platform management
• Learn and apply compliance standards relevant to VoIP, including STIR/SHAKEN, DNC, and PTA/PSEB regulations

Requirements

• Bachelor's degree in Telecommunications, IT, Computer Science, or a related field or equivalent hands-on experience
• Atleast 1-3 years of handson experience on the ConnexCS or any other switch.
• Good understanding of SIP, RTP, and VoIP call flows or a strong eagerness to learn rapidly
• Familiarity with Linux command line (used for Asterisk, VICIdial, and log analysis)
• Exposure to any softswitch, dialer, or NOC platform is a plus (ConnexCS, VICIdial, FreePBX, etc.)
• Analytical mindset able to read SIP traces, interpret error codes, and follow call logs
• Good communication skills and ability to work in a team-based technical environment
• Interest in networking, carrier relationships, or the international telecom industry

Evening and Night shift available

Send your CV and a brief note about your VoIP experience or interest to admin@echonetservices.com
Subject line: VoIP Engineer Application - Lahore

Echonet Services is an equal opportunity employer. We welcome applicants from all backgrounds who are passionate about telecommunications.

Pay: Rs45,000.00 - Rs75,000.00 per hour

Application Question(s):

• What is your expected Salary?
• Which shift timing is suitable for you, Evening or Night?

Experience:

• ConnexCS/Any switch: 1 year (Required)
• Voip Industry: 2 years (Preferred)

Location:

• Lahore (Required)

Work Location: In person