Admin Executive

Job Brief:

The Executive Commercial and Property Management will support the Manager in managin

gresident services, maintenance billing, complaint coordination, project handovers, an

dcommercial recoveries. The role acts as a key point of contact for residents and interna

ldepartments to ensure smooth operations, timely issue resolution, accurate billing, and structured handover of projects and apartments

.
Job Responsibilitie

• s:
  Act as the first point of contact for residents regarding complaints related to building, apartments, and common are
• as.Log, track, and route complaints to the Admin / concerned department for resoluti
• on.Follow up on complaints to ensure timely closure and resident satisfacti
• on.Maintain complaint registers, trackers, and M
• IS.Prepare and update monthly maintenance charges data for all residen
• ts.Assist in generation and verification of maintenance bil
• ls.Coordinate with Finance department for billing submission and correctio
• ns.Support recovery of maintenance charges from residents and maintain payment recor
• ds.Track outstanding dues and assist in follow-u
• ps.Assist in inspection of new buildings/projects handed over by Project Management Te
• am.Identify, record, and report snags, defects, and pending works to Project Manageme
• nt.Track snag closure and support successful project handover to Facility Manageme
• nt.Coordinate apartment handover process after completion and inspecti
• on.Conduct apartment inspections using approved checklis
• ts.Ensure snag rectification prior to handov
• er.Obtain owner acknowledgement and maintain handover documentati
• on.Coordinate with Admin, Project Management, Finance, and other internal tea
• ms.Maintain records of handovers, inspections, complaints, bills, and acknowledgemen
• ts.Assist in audits, reports, and management M
• IS.Assist the Manager in day-to-day operational and commercial activiti
• es.Handle routine matters in the Manager’s absen
• ce.Perform additional tasks assigned by management from time to ti

me.
Job Requireme

• nts:
  Location: La
• hore.Qualification: Bachelors in Business Administra
• tion.Strong customer service and communication sk
• ills.Basic understanding of facility management operat
• ions.Knowledge of maintenance billing and commercial coordina
• tion.Good documentation and follow-up sk
• ills.Ability to handle residents professionally and diplomatic
• ally.Proficiency in MS Excel, Word, and E

mail.