After Sales Service Engineer

Job description

Position Summary

The After Sales Service Engineer is responsible for providing high quality customer support through on-site services in product commissioning, maintenance, repairing and training, as well as provide trainings to regional service engineers and service partners. This is a permanent full-time role based in Karachi, Pakistan.

Key responsibilities:

Conducting field services in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs.

Providing trainings and support to regional service engineers and service partners

Providing remote support to customers through telephone and email

Ensuring that the field services comply with the work health and safety requirements

Planning and coordinating tasks as well as liaising with other divisions of the business to complete jobs in a timely manner

Skills and experiences required:

Bachelor degree or above in electrical engineering

Good command of English, both speaking and writing

Excellent and professional customer service skills

Superior time management and organisational skills

Be a team player and great attention to detail

Ability to multi-task with excellent follow up skills and attention to detail.

Responsible for the work and your customer

Skills and experiences preferred:

Experience in a technical support or customer service role within the solar PV industry

Hands-on experience in PV inverter repairs and commissioning.

About Sungrow

As a key high-tech enterprise in China, Sungrow Power Supply Co., Ltd. specializes in R&D, production,sales and services of new energy equipment, such as solar energy, wind energy, electric vehicles, mainly provides photovoltaic inverters, wind energy converters, energy storage systems, floating photovoltaic systems, new energy automotive driving systems, EV charging station, smart energy operation and maintenance services, and commits itself to providing first-class full life cycle solutions of clean energy.

Since its establishment in 1997, Sungrow has always been engaged in the field of new energ.