Agency Operations Specialist / Business Process Manager

The Agency Operations Specialist is responsible for ensuring smooth daily operations across all agency departments. This role focuses on maintaining workflow efficiency, improving internal processes, coordinating cross-functional communication, and supporting leadership with data-driven insights.

Key Responsibilities

• Oversee daily operational activities and ensure tasks are executed according to agency SOPs.
• Maintain and optimize internal workflows for departments including creator management, client servicing, outreach, and finance.
• Track operational KPIs (campaign performance, creator activity, deliverables, approvals, delays, etc.) and present weekly/monthly reports.
• Coordinate communication between teams to prevent bottlenecks and ensure timely execution of campaigns.
• Lead project timelines, follow up on task progress, and manage deadlines across teams.
• Assist in onboarding new team members and ensuring they understand workflows, SOPs, and tools used by the agency.
• Manage agency tools and platforms (ClickUp, Airtable, HubSpot, TikTok Shop portals, CRMs).
• Identify workflow issues and propose actionable solutions or process improvements.
• Support finance operations by verifying metrics, payout reports, creator incentives, and monthly reconciliation.
• Maintain documentation including SOPs, process updates, workflow maps, and performance reports.

Requirements

• Proven experience in agency operations, project coordination, or administrative management.
• Strong understanding of creator marketing, affiliate workflows, or TikTok Shop operations (preferred).
• Excellent organizational, analytical, and multitasking skills.
• Ability to create, maintain, and improve SOPs and workflows.
• Strong communication and cross-team collaboration skills.
• Proficiency in project management tools (ClickUp, Notion, Asana, Airtable).
• Ability to work under tight deadlines with a high level of accuracy.

Work Hours: 12PM – 9PM (PKT)

How to Apply:

Send your resume to hr@oneoffgroup.com — we review every application carefully.

Work Location: In-house (I-8 Markaz)

Job Type: Full-time

Work Location: In person