Business Development Specialist

About instashop

InstaShop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

About the role

As a Business Development Specialist you will play a vital role in driving instashop's growth by building and managing a network of affiliate partners and expanding our reach into new regions. You will be responsible for strategic market analysis, acquiring new partners, and managing relationships to ensure instashop remains competitive and meets the evolving needs of our customers and partners.

Day-to-Day responsibilities

• Supporting Commercial Managers in expanding and managing a network of partner shops and key accounts across regions
• Developing and maintaining a comprehensive list of target shops and key contacts to maximize business outreach and new partnerships
• Identifying and negotiating profitable contracts with new affiliate shops, overseeing the onboarding process and ensuring smooth collaboration with cross-functional teams
• Identifying gaps in instashop's marketplace and creating actionable plans with clear timelines to ensure a competitive, diverse offering of brands
• Driving initiatives to strengthen relationships with shop management and ensure long-term, productive partnerships
• Monitoring operational metrics, provide actionable insights, and collaborate with cross-functional teams to optimize performance
• Taking ownership of the end-to-end account management process, including reporting and clear communication with line managers
• Identifying opportunities for growth in both top-line and non-commission revenue streams
• Analyzing market trends and competitor activities to stay informed and adjust strategies accordingly
• Driving the implementation of promotional campaigns and initiatives across your shop portfolio
• Utilizing instashop's services, providing constructive feedback to improve the overall customer experience and service offerings

Key qualifications

• Bachelor’s degree in Business, Marketing, or any other related field
• Minimum 3 years of experience in business development, sales, or a similar role, preferably in Q-commerce setting or F&B/HoReCa
• Strong commercial awareness with excellent analytical skills
• Proficiency in MS Office, CRM tools, and sales pipeline management
• Fluent written and verbal English communication skills