Business Relationship Manager Corporate Sales & Services

Job Purpose:

• Establish, maintain, and develop the company’s presence in the corporate sector to generate new business while retaining the existing corporate clients by providing exclusive customer service to gain customer satisfaction.
• To speed up Mobile data, Business & Enterprise Solutions & GSM business in the region.
• Portfolio growth & retention.

Job Responsibilities:

Sales Management

• Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT Solutions to B2B segments.
• Work closely with the technical teams to devise technical solutions as per client expectations and requirements.
• Seeking new business ventures; identifying competitive edge and developing customized solutions for the Corporate Sector.
• Bringing revenue-generating customers on board.
• Generating more sales from the existing clients and ensuring their confidence levels remain intact to make them stay on board by giving them quality customer service

New Business Development

• Meeting Monthly Sales Targets in terms of Revenue Addition of an X amount through different products in GSM/Fixed Data/Cloud segments
• Exploring and driving new growth venues through existing client base.
• Timely identification of problems and duly managing customer service establishments that lead to new referrals and fresh activation.
• Responsible for gross adds in the existing base for a full range of voice, mobile data, and ESS solutions to the client base
• Seeking new business ventures
• Developing customized solutions for the corporate sector
• Ensuring the clearance of outstanding amounts from existing customers

Revenue

• Revenue assurance as per management-assigned targets.
• Taking steps to enhance the existing clientage revenue as well as from prospective clients.

Customer Retention/CHURN

• Formulate strategies for customer retention and prevention of churn to other competitors taking necessary action to resolve service, billing, or any other issues that may cause customer dissatisfaction.
• To keep a regular track of corporate activation/disconnections along with reasons.
• Meet the assigned churn targets
• Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams
• To retain, service & grow large & SME accounts
• Achievement of assigned regional sales & service targets
• Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints
• Responsible for providing monthly invoices to the tagged portfolio & billing collection management
• Timely identification of problems and duly managing customer service establishments that leads to new referrals
• Revenue assurance as per management assigned targets
• Ensure smooth customer handling and customer experience management

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Candidate must have a minimum of Bachelor’s Degree. However, MBA degree will be preferred

Work Experience:

• Up to 3-5 Years of relevant experience is required.

Skills – Generic:

• Team Leadership Skills
• Time Management Skills
• Analytical, Negotiation, Relationship building & Customer engagement skills
• Excellent communications skills in English & Urdu, with a clear, confident and articulate telephone manner
• Written communication skills, must be able to write professional emails for internal & external customers
• Problem solving & customer engagement approach
• Innovative & proactive, self-motivated & flexible
• Proficiency in Microsoft Office Suite

Skills – Job Specific:

• Sales Skills
• Business Development Skills
• Customer Relationship Management
• Key Account Management experience in Telecom, ICT, Banking & FMCG will be preferred
• Able to compare telecom operator packages & able to show the comparative advantages to customers
• Specialized in Portfolio Management & Collection Good with numbers, price comparisons & ability to drive retention & new business in the corporate market
• Good market reach & having relationships with business groups