Call Center Representative (cold calling)

We’re hiring a Call Center Representative (Cold Calling) with 6 months to 1 year of experience in a call center or outbound sales role. If you’re passionate about cold calling, excel in a fast-paced sales environment, and enjoy taking initiative, this role is perfect for you!

Key Responsibilities

• Lead & Manage: Oversee a team of cold-calling agents to hit daily and monthly targets.
• Outbound Calling: Make calls to generate qualified leads and opportunities.
• Training & Coaching: Guide team members on sales scripts, objection handling, and communication techniques.
• Performance Tracking: Set, monitor, and report on KPIs (call volume, lead quality, conversion rates).
• Lead Qualification: Qualify leads for the sales team or close deals directly.
• Feedback & Evaluation: Track performance, give regular feedback, and conduct evaluations.
• CRM Management: Maintain accurate records in CRM and call-tracking systems.
• Collaboration: Work with marketing to optimize outreach strategies.
• Industry Knowledge: Stay updated on company products and market trends.

Experience & Requirements

• 6 months – 1 year in a call center or outbound sales role
• Experience with SEO or digital marketing campaigns (preferred)
• Leadership or team management experience (a plus)
• Excellent English communication skills (verbal & written)
• Proficient in CRM and call-tracking tools
• Skilled in lead generation, cold calling, objection handling, and closing
• Highly organized, detail-oriented, and target-driven

Core Skills & Competencies

• Cold Calling & Lead Generation
• Outbound Sales Strategy
• Team Leadership & Coaching
• Lead Qualification & Conversion
• Communication & Negotiation
• CRM & Sales Reporting
• Target-Driven Execution

Perks & Benefits

• Salary: PKR 60,000/month
• Commission: 10% on closed deals
• Location: DHA Phase 1, Lahore
• Timings: 7:00 PM – 4:00 AM
• Job Type: Full-time

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person