Call Centre Agent (Night Shift)

Company Description

Misix Communication, established in 2015, is a leading Business Process Outsourcing center, dedicated to delivering exceptional customer service to our clients. Our mission is to build strong customer relationships by providing reliable and efficient support. Our team is highly skilled and quick to adapt to the technical requirements of diverse products, ensuring seamless service delivery. We pride ourselves on setting a benchmark for quality in customer support.

Role Description

This is a full-time, on-site role for a Call Center Specialist based in Islamabad. The Call Center Specialist will handle inbound and outbound calls, address customer inquiries, provide exceptional customer service, and resolve issues effectively. Additional responsibilities include documenting customer interactions, ensuring data accuracy, and maintaining records. The candidate will play a vital role in fostering customer satisfaction and loyalty while adhering to company policies and procedures.

Qualifications

• Strong Customer Support, Customer Service, and Contact Center skills
• Excellent Communication skills, both verbal and written
• Basic to advanced Computer Literacy
• Ability to work effectively in a fast-paced team environment
• Attention to detail and problem-solving skills
• Experience in a similar role is a plus

Pay: Rs60,000.00 - Rs100,000.00 per month

Work Location: In person