Client Relation Officer

Duties And Responsibilities

• Address inquiries and requests from potential and existing clients, effectively communicating their needs to the relevant teams.
• Manage new client inquiries via email and WhatsApp in a timely manner.
• Follow established procedures to escalate unresolved issues to internal teams.
• Cultivate trust and build lasting relationships with clients.
• Introduce new products to both existing and new customers.
• Collect user feedback on products and services, providing valuable insights to our business and technology teams.
• Actively promote products and services to the public, contributing to ongoing market success.
• Conduct product testing to gauge client interest before launch.
• Provide support to various teams as assigned.

Skills

• Client Focus: Ability to understand client needs and deliver personalized solutions to enhance satisfaction and loyalty.
• Relationship Management: Skill in building and maintaining positive relationships with clients and stakeholders.
• Problem-Solving: Capacity to identify issues, analyze root causes, and implement effective solutions to address client concerns.
• Adaptability: Ability to adapt to changing client requirements and business priorities while maintaining a client-centric approach.
• Team Collaboration: Capability to collaborate with internal teams to ensure seamless delivery of services and resolution of client issues.
• Attention to Detail: Commitment to accuracy and precision in managing client accounts and documentation.
• Resilience: Ability to remain calm and composed under pressure and effectively handle challenging client interactions.
• Continuous Improvement: Willingness to seek feedback, learn from experiences, and implement improvements to enhance the client experience.
• Results Orientation: Focus on achieving measurable outcomes and driving continuous improvement in client relations processes and outcomes.