CRM Administrator

Job Summary

We are seeking a detail-oriented and experienced CRM Administrator to manage, optimize, and maintain our Customer Relationship Management (CRM) system within a real estate environment.

The successful candidate will support sales, marketing, and operations teams by ensuring accurate data management, efficient workflows, reliable reporting, and strong CRM user adoption.

Key Responsibilities

• Administer, configure, and maintain the CRM system (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics, or similar)
• Manage CRM users, roles, permissions, and access controls
• Import, clean, update, and maintain lead and client data to ensure data accuracy and integrity
• Monitor and maintain CRM workflows related to lead management, follow-ups, and sales pipelines
• Create and update CRM reports, dashboards, and performance metrics
• Support sales and marketing teams with CRM automation and reporting needs
• Coordinate with internal teams to improve CRM processes and system usage
• Train users on CRM best practices and proper data entry
• Assist with CRM integrations (ERP systems, marketing tools, property systems)
• Ensure compliance with data privacy and security policies

Requirements

• Bachelor’s degree in Business Administration, IT, Computer Science, or related field
• Minimum 2–3 years of experience as a CRM Administrator or similar role
• Hands-on experience with at least one CRM platform (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics)
• Strong experience in data management, reporting, and CRM maintenance
• Proficiency in Microsoft Excel and Google Sheets
• Strong attention to detail and analytical skills
• Good communication skills and ability to support non-technical users
• Real estate industry experience is an advantage

Job Type: Full-time

Application Question(s):

• Do you have experience managing CRM systems in the real estate, brokerage, or property development sector?
• Which CRM platforms have you used extensively (hands-on administration, not just user level)?
• How many years of experience do you have as a CRM Administrator or in a similar CRM-focused role?

Language:

• Arabic (Required)