CSR

Job Title: Customer Service Representative
Location: College Road, Lahore
Employment Type: Full-Time
Shift: Night Shift (9:00 PM – 6:00 AM PKT)

Role Overview
We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you will act as the primary point of contact for customers, ensuring high-quality service, resolving concerns efficiently, and delivering a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely manner
• Identify customer issues, determine root causes, and provide effective solutions with proper follow-up
• Maintain accurate and up-to-date customer records in the CRM system
• Process orders, applications, forms, and service requests accurately and efficiently
• Follow company policies, service standards, and communication guidelines
• Escalate complex or unresolved issues to the relevant departments when required
• Recommend improvements to enhance customer service operations and processes
• Handle returns and exchanges according to company policies
• Maintain a professional, courteous, and empathetic approach in all interactions

Qualifications & Requirements

• Bachelor’s degree in a relevant field
• Prior experience in customer service or client support is preferred
• Strong written and verbal communication skills with excellent phone etiquette
• Experience with CRM tools is a plus
• Ability to multitask, prioritize, and manage time effectively
• Strong attention to detail and problem-solving skills

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• Are you available to work onsite during the night shift from 9:00 PM to 6:00 AM at our Lahore office?

Work Location: In person