Customer Care Executive

Customer Care Executive

Day Shift

6 days

Sunday Fixed Off

• Handle inbound and outbound calls, emails, and chats related to event inquiries, registrations, and feedback.
• Provide accurate information about upcoming events, ticketing, schedules, and venue details.
• Manage customer complaints and resolve issues promptly to ensure satisfaction.
• Maintain a record of all client interactions in the CRM system.
• Coordinate with the event management, sales, and operations teams to fulfill client requirements.
• Support the logistics and registration process during live events or virtual sessions.
• Assist with post-event surveys and feedback collection.
• Ensure all communication aligns with the company’s service standards and brand tone.
• Identify opportunities to improve customer experience and suggest process enhancements.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person