Customer Care Executive

• Fluency in English is a must
• Answer client phone calls, emails, and walk-in inquiries professionally.
• Schedule and confirm consultations, client meetings, and case follow-up appointments.
• Provide basic case status updates to clients as instructed by attorneys or case managers.
• Collect and organize client documents, ensuring proper filing and confidentiality.
• Enter and update client information into the law firm’s case management system.
• Send reminders to clients for appointments, missing documents, or payments.
• Handle client concerns or complaints with patience and escalate issues when necessary.
• Prepare and assist with printing, scanning, and mailing of legal documents.
• Maintain the reception area and ensure a welcoming environment for visiting clients.
• Conduct follow-up calls to check on client satisfaction and request feedback or reviews,

Job Type: Full-time

Pay: ₹9,567.20 - ₹25,605.22 per month

Work Location: In person