Customer Care Executive

We are a fast-growing Indian D2C skincare brand looking for a proactive Customer Support Executive to handle customer interactions across multiple channels — including WhatsApp, Instagram, website chat, calls, and email.You will be the voice of our brand, helping customers with their orders, addressing product-related questions, managing feedback, and ensuring every customer has a smooth, satisfying experience.Fluency in Tamil and English, Hindi (speaking and writing) is mandatory

Key Roles & Responsibilities:

1. Customer Query Management

• Respond to customer queries across WhatsApp, Instagram, Email, Calls, and Website Chat.

• Resolve order-related issues — tracking, delay, payment confirmation, cancellations, and returns.

• Provide accurate information about products, ingredients, usage, and benefits.

• Maintain polite and professional communication at all times.

2. Order & Complaint Handling

• Check and track customer orders through platforms like Shopify, Shiprocket, or courier dashboards.

• Coordinate with the operations and logistics teams to ensure timely resolution.

• Record and report customer complaints and feedback for quality improvement.

3. Review & Feedback Management

• Manage and respond to customer reviews on website and social media platforms.

• Encourage customers to share testimonials or product experiences.

• Escalate negative feedback to relevant departments for quick action.

4. CRM & Record Keeping

• Update and maintain customer interaction records in Excel or CRM software.

• Monitor response time and ensure service-level standards are met.

• Prepare daily and weekly reports on tickets handled, resolutions, and feedback trends.

5. Brand Communication Support

• Communicate brand values with warmth and empathy in every customer interaction.

• Assist in FAQs, scripts, and auto-reply message updates.

• Collaborate with marketing and product teams for consistent customer messaging.

Requirements:

• Experience: 1–3 years in Customer Support (preferably in D2C / E-commerce / Skincare / FMCG).

• Language: Fluent in Tamil and English, Hindi (spoken and written).

• Education: Any graduate.

• Skills:

• Excellent communication and problem-solving skills

• Basic computer knowledge (Excel, Google Sheets, CRM tools)

• Familiar with order management and courier dashboards

• Customer-first attitude with patience and empathy

Contact no1: 9698070702-Ashok M P

Contact no2: 8220127930- Gokul K

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹8,290.44 - ₹24,965.99 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person