Find The RightJob.
Customer Care Representative
About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Division:
Perseus Payments provides integrated payment solutions to businesses and software providers, delivering a seamless and streamlined payment experience for merchants and their customers. The division integrates with leading business software platforms across multiple industries, enhancing operational efficiency and simplifying payment processing workflows.
Division Link:
We are seeking a highly motivated and customer-focused Customer Care Representative to join our expanding team. In this role, you will serve as a frontline support specialist, assisting clients with payment processing inquiries including onboarding, reconciliation, risk management, terminal ordering, and troubleshooting. You will play a critical role in ensuring timely issue resolution, maintaining high service standards, and enhancing the overall customer experience.
Key Responsibilities:
- Customer Service Excellence: Engage proactively with customers via phone, email, and chat, delivering professional, courteous, and solution-oriented support.
- Multi-Channel Support: Manage multiple customer inquiries simultaneously across various support platforms while maintaining accuracy and efficiency.
- Documentation & Reporting: Accurately document all customer interactions within the support system, ensuring clear, complete, and compliant records.
- Payment Processing Support: Assist clients with onboarding, reconciliation, risk-related inquiries, terminal orders, and general payment processing questions.
- Technical Issue Resolution: Diagnose and resolve technical issues related to payment terminals and processing systems to minimize operational disruptions.
- Escalation & Follow-Up: Identify complex or unresolved issues and escalate appropriately while ensuring timely follow-up and resolution.
- Compliance & Procedure Adherence: Follow company policies, regulatory guidelines, and operational procedures to ensure service consistency and compliance.
- Additional Duties: Support team objectives and organizational goals by taking on additional responsibilities as assigned.
Required Skills & Experience:
- Communication Skills: Strong verbal and written communication skills with the ability to convey clear, concise, and accurate information.
- Analytical Problem-Solving: Methodical and detail-oriented approach to identifying issues and implementing effective solutions.
- Technical Proficiency: Proficient in Microsoft Office Suite with the ability to quickly learn additional support systems and platforms.
- Mathematical Aptitude: Strong numerical skills to assist with reconciliation of bank statements and payment processing data.
- Industry Experience: Minimum of 2 years of experience in the banking, financial services, or payments industry.
- Customer Support Background: Demonstrated experience handling customer inquiries through phone and email channels.
- Education: Associate or bachelor’s degree, or equivalent relevant work experience.
Desired Skills & Experience:
- Financial Services Knowledge: Familiarity with banking, financial services, or payment processing environments.
- Terminal Troubleshooting: Experience in diagnosing and resolving credit card payment terminal issues.
- Proactive Approach: Ability to identify potential issues early and implement preventative solutions.
- Adaptability: Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.
- Remote Work Capability: Strong time management and organizational skills to support productivity in a remote or hybrid setting.
- Self-Motivation: Ability to work independently while contributing effectively within a collaborative team environment.
Work Environment & Shift Timings:
- Standard Shift: 10:00 AM – 6:00 PM ET (8:00 PM – 4:00 AM PKT)
- Flexible Hours: Willingness to occasionally work during holidays or outside standard hours to support global operations.
- Shift Changes: Potential shift adjustments after training based on business and timezone requirements.
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
Similar jobs
Customer Service Representative
AV Private Limited
Lahore, Pakistan
3 days ago
CSR (Customer Service Representative)
DS Marketing Agency
Lahore, Pakistan
3 days ago
Tele sales officer (Female)
ASK Development
Lahore, Pakistan
11 days ago
Customer Support Executive
Abacus Outsourcing
Lahore, Pakistan
11 days ago
Customer Service Representative (CSR)
Intech Sky Pvt Ltd
Lahore, Pakistan
11 days ago
Customer Service Representative
Web Applications & Data Integration Company
Lahore, Pakistan
11 days ago
Customer Service Representative
Karnak Home
Lahore, Pakistan
11 days ago
© 2026 Qureos. All rights reserved.