CUSTOMER SERVICE ASSOCIATE

At The Furchild, we are on a mission to transform the pet food industry. We create fresh, human-grade pet food, tailored to the unique nutritional needs of dogs and cats. Since 2016, we've become the leading natural pet food subscription service in the UAE, delivering directly to our customers' doors and helping pets live their healthiest, happiest lives.

Founded by passionate pet lovers, we're now one of the fastest-growing startups in the UAE, with ambitious plans for the years ahead. We're looking for a Customer Service Associate to join our team and help us shape the future of the pet food industry.

What You'll Love About Us

• Pet-centric culture : We don't just love pets - we live for them. If you're passionate about animals, you'll fit right in.
• Fast-growing startup : Be part of an exciting, innovative company disrupting the $90 billion global pet food industry.
• Diverse and inclusive workplace : We provide equal opportunity and foster a workplace where everyone is embraced without regard to gender identity, race, nationality, or any other characteristic.
• Growth opportunities : We're expanding fast, and we want you to grow with us.

Job Description

Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.

Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).

Meet and exceed sales targets, contributing to team goals.

Leverage customer feedback to improve processes and support the development of Furchild Customer journey.

Collaborate with the product team to track responses and contribute to future improvements.

Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.

Grow your knowledge of pet health, care and wellness to assist customers better.

Represent Fuchild's values in every interaction.

Qualifications

Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.

Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.

Experience using CRM systems and order management platforms.

Excellent written and verbal English skills, with keen attention to grammar.

An outgoing, confident personality with a knack for building rapport.

Highly organised and detail-oriented, able to manage multiple tasks efficiently.

Ability to combine excellent service with contributing to sales, upselling, and retention objectives.

Flexibility to work weekends and varied shifts in a dynamic environment.

Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.

Additional Information

We're not just feeding pets - we're changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you're part of something bigger - a company that values innovation, customer satisfaction, and most importantly, the health of pets.

Our Hiring Process

We make the hiring process as straightforward as possible, with the following steps:

1. Apply: Submit your application, and our team will review your profile.
2. Initial Interview: If your qualifications align, we'll schedule an initial conversation with you.
3. Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.
4. Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.
5. Offer: Successful candidates will be contacted with an offer following the completion of the selection process.

Ready to Join Us?

If you're excited about making a difference in the lives of pets and being part of a fun, innovative company, we'd love to hear from you!