Customer Service Executive

Location: Mumbai, India
Company: Love Pangolin
Experience: 2+ years (D2C Apparel/Fashion preferred)

About Us

Love Pangolin is a design-driven travel apparel clothing brand focused on creating utility driven, comfortable, and conscious fashion. We’re looking for a passionate and customer-obsessed individual to join our growing team in Mumbai.

Role Overview

As a Customer Service Executive, you'll be the voice of Love Pangolin—handling customer queries, resolving issues, and ensuring a seamless purchase experience across all channels.

Key Responsibilities

• Handle customer queries via email, WhatsApp, social media & phone
• Manage order updates, returns, exchanges, refunds & tracking
• Coordinate with logistics and warehouse teams for timely resolution
• Understand product specs (fits, fabrics, sizing) to guide customers
• Maintain CRM records and ensure timely follow-ups
• Monitor customer feedback and escalate recurring issues
• Contribute to improving service SOPs and customer journey

Requirements

• 2+ years experience in customer support (D2C clothing/fashion preferred)
• Strong communication skills (written & verbal)
• Good understanding of clothing terminology, sizing, and fabric types
• Experience with tools like Gorgias, Zendesk, or similar CRMs
• Problem-solving mindset with attention to detail
• Team player, comfortable in a fast-paced startup environment

What We Offer

• Competitive salary & performance bonuses
• Employee discounts & early access to collections
• Growth opportunities within a fast-growing fashion brand
• A collaborative & design-forward work culture

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Language:

• English (Required)
• Hindi (Required)

Work Location: In person