Customer Service Executive

• B.E Electrical / Electronics / Mechanical;
• BBA / MBA

Minimum 1 year

• Respond to customer service issues in a timely manner to sustain the business.
• Meet with the customers at risk, satisfy them and resolve their queries on priority.
• Coordinate with internal team for supplying of parts & equipment to resolve customer’s complaints.
• Timely submit financial quotation with proper payment terms and maintain accuracy in workorder.
• Convince customers for after sales service agreement to boost the business.
• Analyze customer services related information and evaluate results to choose the best resolutions to customer service challenges and to identify opportunities to improve customer services.
• Design and analyze statistics, compile accurate report and present to the Management in matters of customers issues and problem solving.
• Ensure and coordinate with engineering and sales staff for all assigned responsibility for smooth operation and to handle customer’s complaints timely.
• Ensure warranty matters, service contracts in coordination with relevant departments.
• Regular follow-up with customers regarding issues / complaints until it is resolved.
• Keep accurate records and document customer service actions and discussions.
• Suggest opportunities to add value beyond problem resolution to relevant business areas e.g. Sales, Marketing, Product Development, etc.
• Meet with all concerned and discuss possible improvements to make the customer service better.
• To carry out any other assignment as maybe entrusted by the Departmental Head.