Customer Service Executive

Responsibilities:

• Coordinate with customers and internal teams for booking confirmations, shipping instructions, and documentation.
• Submit House Bill of Lading (HBL), Form 13, VGM, and related documents via the ODeX platform.
• Handle online bookings through shipping line portals or INTTRA.
• Respond to vessel schedules, cargo status, and document processing inquiries.
• Ensure accuracy of documentation and timely filing to avoid delays or penalties.
• Collaborate with operations and logistics departments to ensure smooth cargo movement.
• Track and follow up on shipment status; provide regular updates to customers.
• Resolve customer complaints or escalate issues to the supervisor as needed.
• Maintain and update records in the internal systems daily basis.

Total Years of Experience required: 04 - 05 years

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Work Location: In person