Customer Service executive - Logistics

Job Description

Our Client, a European Multinational Company and a global leader in metal flow engineering is looking to hire Customer Service executive - Logistics for Ras Al Khaimah location.

Key Responsibilities

• Track and monitor cross-border activities of Shipment.
• Finalize Letter of Credit, Prepare Tender BID & Performance Bond and coordinate with the Bank Responsible of the Client for MENA Region, Europe and Asia.
• Prepare bill of lading Invoices, Packing List & Certificate of Origin.
• Well verse in RAK Custom Formalities and other Emirates Check contracts are in line with the company policy and custom guidelines.
• Train and coach staff to understand the end-to-end procedure of shipping transaction.
• Led the team in developing effective systems to minimize loss and maximizeperformance.
• Negotiate freight cost to meet the target rate via Sea, Air and Road shipment.
• Evaluate supplier's performance and flexibility.
• Prepare Tender documents, Quotation and Purchase order.
• Maintain the highest standard of Customer service for Client satisfaction Submit weekly summary report to the Sales Team, Finance Controller and Managing Director.
• Entertain after sales complain as well as investigate demurrage charges and claim.
• Supervise External Inspector and prepare documents required.
• Using different Incoterms to track the shipment.
• Play an important role as sales and customer support.

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