Customer Service Representative

Customer Service Representative – International Campaign USA Market

We are looking for a professional and customer-focused Customer Service Representative (CSR) to join our International Campaign (USA Market). The ideal candidate will be responsible for delivering exceptional customer service to U.S.-based customers while adhering to international quality, compliance, and performance standards.

Location: DHA PHASE 8,Lahore (On-site)

Timings: 5:30 PM – 2:30 AM (PKT) | U.S. Night ShiftKey

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and live chat Provide accurate and timely information regarding products and services
• Address customer inquiries, concerns, and complaints professionally to ensure high satisfaction levels
• Maintain and update customer records in CRM systems
• Achieve individual and team performance metrics, including CSAT, AHT, and FCR
• Escalate unresolved or complex issues to relevant departments in a timely manner
• Ensure strict compliance with U.S. quality standards, data security, and confidentiality policies
• Follow company SOPs and customer service best practicesRequirements
• Strong English communication skills (verbal and written)
• Prior experience in customer service or call center operations (preferred)
• Ability to work night shifts aligned with U.S. time zones
• Basic computer proficiency and good typing speed
• Problem-solving mindset with attention to detail
• Professional attitude and customer-centric approach

What We Offer

• Competitive compensation
• Paid leaves
• Professional and supportive work environment
• Growth opportunities within an international setup
• Exposure to U.S. clients and global service standards

Apply at: hr@7kingscode.com

Job Type: Full-time

Pay: Rs30,000.00 - Rs40,000.00 per month

Work Location: In person