Customer Service Representative (CSR)

We are hiring a Customer Service Representative to join our Operations Team. The role includes CSR and order processing.

Job Responsibilities:

• Respond to customer inquiries via email, phone, chat, and social media in a professional and timely manner.
• Assist customers with order placement, tracking, cancellations, returns, and refunds.
• Provide accurate product and order information to customers.
• Resolve customer complaints effectively while maintaining a professional tone.
• Order booking through Shopify or relevant platforms
• Generate and verify order slips for dispatch
• Coordinate with logistics, warehouse, and operations teams to resolve shipping or product issues.

Requirements:

• Bachelor’s degree in Business, Commerce, or any related field.
• 01–02 year of experience in, order processing and customer service of local brands.
• Good communication skills.
• Familiarity with order management systems and logistics processes
• Experience with platforms like Shopify/ASANA

Location: Al-Hafeez Executive, Gulberg-III, Lahore
Job Type: Full-time (On-site)
Salary: 50K
Timings: Monday to Friday (9:00 AM to 5:00 PM)

Please fill this form: https://lnkd.in/d-s9K4AM
or share resume with subject line as position at hr@odaciousweb.com

Job Type: Full-time

Pay: From Rs50,000.00 per month

Application Question(s):

• Our budget is 50K. Are you ok with this?
• Have you filled the form, link is mentioned at the end of the post?
• Do you have any working experience with local brands or an e-commerce company as a CSR & order processor?

Work Location: In person