Customer Services Representative

Duties & responsibilities

• Handle inbound and outbound calls to engage with potential clients and members.
• Generate leads by effectively communicating the value propositions of The Hive’s coworking spaces.
• Provide accurate and detailed information to prospective clients about our services, pricing, and availability.
• Assist in scheduling tours and meetings for prospective clients with the Community and Sales teams.
• Provide excellent customer service by addressing inquiries, complaints and resolving issues promptly.
• Perform feedback calling for leads that are either lost or won, gathering insights to improve service and sales strategies.

Qualifications

• Proven experience in a customer service or sales role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM software is a plus
• A proactive and positive attitude with a strong desire to achieve targets.
• Fluency in English is required.

What we offer

• Competitive salary and performance-based incentives.
• A collaborative and innovative work environment.
• Opportunities for career growth and professional development.

Job Type: Full-time

Work Location: In person