Customer Success Executive

About the Role

We are looking for a Customer Care Executive with 3–4 years of experience in the Consumer Electronics industry to deliver a high-quality, premium customer support experience. The ideal candidate understands consumer tech products and can confidently manage customer interactions across multiple touchpoints.

Key Responsibilities

• Handle customer queries related to consumer electronics products such as smartphones, tablets, wearables, or similar devices
• Provide accurate information on product usage, features, troubleshooting, and warranty/service processes
• Manage post-sales support, including service requests, complaints, and escalations
• Ensure timely resolution of customer issues while maintaining high satisfaction levels
• Coordinate with internal teams (service, operations, logistics, product) for issue resolution
• Maintain clear and professional communication across calls, emails, and support systems
• Document interactions and update customer records accurately

Requirements

• 3–4 years of experience in customer care/support within a Consumer Electronics brand
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Hands-on experience handling product-related queries and service issues
• Customer-first attitude with strong attention to detail
• Ability to work in a fast-paced, tech-driven environment

Preferred Skills

• Experience working with CRM or ticketing tools
• Familiarity with service center operations and escalation handling
• Ability to handle high-volume customer interactions without compromising quality

Why Join Us

• Opportunity to work with a growing consumer tech brand
• Be part of a team focused on delivering premium customer experiences
• Dynamic work environment with learning and growth opportunities

Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Paid sick time

Work Location: In person