Customer Success Executive

Job Title: Customer Success Executive

Company: Veclar Technologies (Pvt.) Ltd.
Location: Rawalpindi (On-site)
Shift: U.S. Night Shift (6:00 PM – 3:00 AM PKT)
Working Days: Monday to Friday

Compensation & Benefits

• Hourly Rate: PKR 16,000
• Monthly Salary: PKR 150,000 – 180,000 (commensurate with experience)
• Additional Incentives: Performance-based commissions in USD

About Veclar Technologies

Veclar Technologies (Pvt.) Ltd. is a fast-growing SaaS and CRM solutions provider, catering to clients across the United States and Canada. We pride ourselves on a collaborative, results-driven environment that encourages professional growth, recognizes performance, and values meaningful contributions.

Role Overview

We are seeking a proactive and customer-focused Customer Success Executive to manage client relationships, streamline onboarding processes, and support sales initiatives. The ideal candidate will be an effective communicator with a passion for delivering exceptional customer experiences in a dynamic, international setting.

Key Responsibilities

• Develop and maintain strong, long-term relationships with U.S.-based clients.
• Communicate with prospective and existing customers via phone, email, and CRM platforms.
• Schedule and coordinate meetings with key stakeholders and decision-makers.
• Manage client onboarding and ensure timely resolution of issues or concerns.
• Maintain accurate and up-to-date client records within the CRM system.
• Collaborate with internal teams to improve customer satisfaction, retention, and overall success.

Required Qualifications & Skills

• Bachelor’s degree (preferred).
• 1–3 years of experience in Customer Success, Business Development, or Client Relationship Management.
• Excellent written and verbal communication skills in English.
• Strong interpersonal, organizational, and multitasking capabilities.
• Hands-on experience with CRM tools and B2B clients.

Preferred Qualifications

• Prior experience in SaaS or CRM-focused roles.
• Exposure to U.S. or Canadian markets.
• Professional and confident email and phone communication skills.
• Self-driven, target-oriented, and adaptable in a fast-paced environment.

What We Offer

• Competitive, USD-based performance commissions.
• Clear career progression within Customer Success and SaaS Sales.
• A supportive and growth-oriented workplace culture.
• Direct interaction with international clients and industry-leading CRM platforms.

How to Apply

Contact: +92 332 5755577
HR Department – Veclar Technologies (Pvt.) Ltd.

Job Type: Full-time

Pay: Up to Rs150,000.00 per month

Work Location: In person