Customer Support Executive

We are looking for experienced Call Center Representatives. (Night Shift)

If you have a call center background, a British or American accent, it will be considered a plus (females are encouraged to apply).

Duties and Responsibilities:

• Making outbound calls and scheduling appointments
• Efficiently Respondent to customer queries, explaining possible solutions and ensuring customers feel supported and valued
• Taking ownership of customer issues reported and bringing these to resolution
• Build sustainable relationships of trust with customers through open and interactive communication
• Verify and collect accurate information
• Sending out emails and texts
• Follow up with clients.
• Provide accurate, valid, and right methods/tools.
• Record Keeping Related to calls.

Required skills and qualifications:

• Exceptional English communication skills, and good written skills.
• Understanding of company products, services, and policies
• Proficiency with computers, especially with excel good typing skills
• Active listener
• Night Shift (Pick & drop services will be provided by company)
• Preferably should have 1-2+ years of experience

Job Type: Full-time

Pay: Rs70,000.00 - Rs120,000.00 per month

Application Question(s):

• Are you comfortable working in night shift?

Work Location: In person