customer support officer (inbound)

Handle inbound and outbound customers call in a professional and courteous manner.

Provide accurate information and assistance to customers regarding product/service inquiries, complaints, and concerns.

Utilize company systems and resources to efficiently resolve customer issues.

Maintain a high level of customer satisfaction through active listening, empathy, and timely resolution of customer queries.

Follow established processes and protocols to ensure consistent service delivery.

Document customer interactions and update customer records accurately.

Collaborate with team members and supervisors to meet or exceed performance targets.

Requirements:

Fluency in English with excellent verbal and written communication skills.

Minimum 1 year of prior call center experience is mandatory.

Proficiency in using computer systems, software applications, and CRM tools.

Strong problem-solving and decision-making abilities.

Ability to multitask, prioritize, and manage time effectively.

Exceptional customer service skills with a focus on delivering a positive customer experience.

Benefits:

Competitive salary package with additional performance-based incentives.

Comprehensive training and ongoing professional development opportunities.

A supportive and inclusive work environment that fosters growth and teamwork.

Opportunities for career advancement within the company.

If you are a driven and customer-focused individual with prior call center experience or cab controller, we invite you to apply for the position of Customer Service Representative (CSR - English). Join our team and be a part of a rewarding and fulfilling career!

Inbound Call Handling: Professionally answer high-volume phone calls, provide price quotes, and book reservations.

Driver Liaison: Maintain constant radio or digital communication with drivers to provide trip updates or check on status.

Conflict Resolution: Calmly handle passenger complaints or driver issues, ensuring a professional solution is reached quickly.

VIP Handling: Provide "white-glove" service for executive or high-profile clients, ensuring specific vehicle preferences and amenities are met.

Location: Allama Iqbal Town

Send your CV at: 0336-1082000

Job Types: Full-time, Fresher

Pay: Rs30,000.00 - Rs80,000.00 per month

Application Question(s):

• Share your cv on whatsapp 0336-1082000 with post name

Work Location: In person