Customer Support Representative - Islamabad

Key Responsibilities:

• Respond to customer inquiries and resolve issues through social media (Facebook, Instagram, WhatsApp).
• Assist customers with product information, order status, and returns.
• Provide guidance and support to customers navigating our e-commerce store.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Collaborate with other team members to ensure timely resolution of customer issues.
• Maintain accurate and detailed records of customer interactions.

Requirements:

• Experience with e-commerce stores and a strong understanding of the online shopping process.
• Proficiency in using Facebook, Instagram, and WhatsApp for customer communication.
• Excellent written and verbal communication skills in English (additional languages a plus).
• Strong problem-solving and decision-making abilities.
• Typing speed of a minimum of 35 words per minute.
• Exceptional interpersonal skills and a friendly, customer-oriented demeanor.
• Ability to work independently and as part of a team.
• Flexible to work during the shift timings of 10:00 AM to 6:00 PM with a 1-hour break.
• High school diploma or equivalent.

Salary Range:

The salary for this position ranges between 18,000 to 30,000 PKR per month, depending on qualifications and experience.

If you are a dedicated and customer-focused professional with the required experience and skills, we invite you to apply for this exciting opportunity to join our team.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Rs20,000.00 - Rs30,000.00 per month

Application Question(s):

• We are an online store based in Sector E11, Islamabad. As part of our hiring process, we are currently considering candidates who reside in nearby areas. Could you kindly share your current location?
• Do you have any experience as customer support ?

Work Location: In person