Customer Support Representative - UK Based Campaign

Job description:

• Perform tasks to support the customer services department in the UK.
• Managing inbound and outbound calls.
• Following various communication scripts when speaking to a caller.
• Customer engagement through voice, chat and other corresponding platforms.
• Identifying customer needs, answering questions and providing solutions/alternatives.
• Keeping records of all conversations organized
• Improving performance and hit goals.
• Managing customer accounts
• Performing data entry tasks as necessary.

Skills Requirement

• International Call Center Background
• Communication Skills(Speaking English Frequently and Confidently, Good listening skills)
• Multitasking Ability
• Excellent command of computer and internet.
• Flexible, Adaptable, Creative, Energetic attitude.

Monday to Friday, Alternate Saturdays. 2:00pm - 11:00PM

Location : Bahadurabad , Karachi (ON-SITE)

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person