Customer Support Specialist

We are looking for a Customer Support Specialist for our client in Karachi

Job Type: Full-time, onsite

Shift Timings: 3 pm to 12 am

Location: Shahrah-e-Faisal, Karachi

Industry: AI / Fintech

Responsibilities:

• Respond to user inquiries in a timely and professional manner via email, chat, and phone.
• Troubleshoot and resolve user issues related to account access, application functionality, billing inquiries, and feature usage.
• Escalate technical issues and bugs to the engineering team with clear and reproducible details.
• Maintain and update help documentation, FAQs, and standard responses as the product evolves.
• Monitor recurring issues and share insights with the product and engineering teams to support continuous improvement.
• Assist users with onboarding, account setup, and adoption of key product features.
• Follow up with users after issue resolution to ensure satisfaction and proper closure.

Requirements:

• 1–2 years of experience in customer support, help desk, or a similar user-facing role.
• Excellent written communication skills with a clear, concise, and professional tone.
• Strong verbal communication skills with the ability to explain issues and solutions effectively.
• Empathetic and patient approach when assisting users, especially in challenging situations.
• Strong attention to detail with the ability to accurately document issues and follow through on resolutions.
• Comfortable learning new software tools and navigating technical products.
• Well-organized and self-motivated, with the ability to manage multiple conversations and prioritize tasks efficiently.

Interested candidates may apply.

Application Question(s):

• Are you willing to work onsite from 3 pm to 12 am?

Education:

• Bachelor's (Preferred)

Experience:

• customer support: 1 year (Preferred)

Work Location: In person