Customer Support Specialist- FinTech

Job Description

Project Overview:
Developed and managed customer support operations for a FinTech platform, with a focus on delivering seamless financial service experiences through multi-channel support. The project was designed to reflect how modern digital banks efficiently handle customer inquiries, transaction issues, and account-related concerns while maintaining high service standards.

Objectives:

• Provide prompt and accurate resolution of customer issues related to digital banking services.
• Ensure seamless customer interactions across calls, emails, and live chat channels.
• Maintain well-structured records of customer interactions for operational transparency.
• Enhance customer satisfaction through proactive problem-solving and service excellence.

Key Responsibilities:

• Handled customer inquiries related to FinTech services, including digital payments, fund transfers, account access, and transaction-related issues.
• Responded to customer requests via multiple communication channels, including calls, email, and live chat.
• Investigated and resolved issues such as failed transactions, account verification challenges, and payment delays.
• Maintained accurate and detailed documentation of customer interactions and resolutions within the CRM system.
• Collaborated with internal teams, including technical, compliance, and payment operations, to ensure efficient issue resolution.
• Adhered to a customer-first approach aligned with digital banking support standards.

Compensation & Benefits:

• Salary: Attractive and market-competitive
• Schedule: 5 days a week
• Timings: Fixed US shift
• Benefits: Medical coverage and US holiday observance

Pay: Rs90,000.00 - Rs100,000.00 per month

Work Location: In person