Dental front desk/ receptionist

Job Summary
We are seeking a dynamic and organized Dental Front Desk/Receptionist to join our vibrant dental team! In this essential role, you will be the welcoming face of our practice, ensuring a smooth and efficient patient experience from check-in to check-out. Your energetic approach and attention to detail will help foster a positive environment, manage appointments, handle insurance verifications, and support clinical staff with administrative tasks. If you thrive in a fast-paced setting and possess excellent communication skills, this is your opportunity to make a meaningful impact in patients’ oral health journeys!

Duties

• Greet patients warmly upon arrival and ensure a friendly, professional first impression.
• Manage patient check-in and check-out processes using dental office management software.
• Schedule appointments efficiently, coordinate with clinical staff, and confirm upcoming visits.
• Verify insurance coverage and process claims.
• Maintain accurate medical records, update patient information, and review documentation for completeness.
• Answer multi-line phone systems with excellent phone etiquette; address patient inquiries promptly and professionally.
• Assist with medical and dental administrative support including filing, data entry, and managing electronic health records (EHR systems like eClinicalWorks or Dental-specific platforms).
• Support billing processes by understanding CPT coding, ICD-10/ICD-9 coding standards, and Medicare/Medicaid requirements.
• Ensure compliance with HIPAA regulations by safeguarding patient information during all interactions.
• Collaborate with team members to improve office workflows and enhance patient service experience.

Qualifications

• Proven experience as a medical receptionist or front desk role within a dental or medical clinic setting is preferred, but not required.
• Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and insurance verification processes.
• Familiarity with EMR/EHR systems is preferred.
• Exceptional customer service skills with the ability to communicate clearly via phone and in person.
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills with experience managing medical records, filing systems, and documentation review.
• Knowledge of HIPAA regulations to ensure patient confidentiality at all times.
• Prior clinic or dental office experience is desirable.

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Paid time off

Work Location: In person