E-Commerce Customer Support (Associate)

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company’s channels.

Key Responsibilities

• Respond to customer inquiries regarding products, orders, payments, shipping, and returns.
• Assist customers via email, live chat, phone, or social media platforms.
• Process and track orders, refunds, replacements, and cancellations.
• Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.
• Manage customer complaints professionally and provide effective solutions.
• Update customer information and maintain accurate records using CRM or e-commerce platforms.
• Help customers navigate the website and troubleshoot account or payment issues.
• Monitor and escalate system or product issues to relevant departments.
• Ensure high levels of customer satisfaction by providing timely and empathetic support.
• Understand company products and promotions to guide customers effectively.
• Skills & Qualifications
• Strong communication skills (written and verbal).
• Customer-focused mindset with patience and problem-solving ability.
• Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.
• Basic understanding of order processing, shipping, and return policies.
• Ability to multitask and work in a fast-paced environment.

Benefits :

• Salary: PKR 20,000 – 30,000
• Career growth and development opportunities
• Innovative and supportive work environment

Timings:

Monday to Saturday [ 10:00 PM – 7:00 PM ]

Pay: Rs20,000.00 - Rs30,000.00 per hour

Work Location: In person