Executive Assistant (Female)

Brandix Soft (Pvt.) Ltd. is a leading digital marketing agency, having multiple years experience in providing quality SEO, DIgital Marketing, Development, GMB, Google Ads Management & other IT Services in UK, US & Canadian Region.
We are looking for Executive Assistant (Female) to join our team to provide administrative assistance and customer support to one of our UK client with business related to Plumbing, cleaning services.

Responsibilities

• Serve as a primary point of contact for customers, resolving issues & queries in a timely and professional manner
• Provide top-notch inbound and outbound customer support via calls.
• Resolve customer queries and concerns in a timely and professional manner.
• Update data on CRM regularly.
• Keep clients informed about work progress and resolved customer queries.
• Maintain a high level of customer satisfaction and quality service.
• Adhere to client instructions and ensure timely reporting.
• Directly report to the client, ensuring seamless communication and alignment with their objectives
• Utilize CRM software to manage customer interactions, track data, and analyze performance metrics
• Accurately and efficiently enter data into CRM on a regular basis to ensure data integrity and inform business decisions

Requirements

• Must be fluent in english language with strong UK Accent grip
• Should be a Female candidate
• Should be able to work onsite from 2pm-11pm (Mon-Fri)
• A-Levels /Equivalent minimum
• Must be familiar with MS Office
• 1+ year of experience in customer support or related field.
• 1 year experience working with CRM software is a plus.
• 1 year experience as Virtual Assistant is a plus.
• 1 year experience in call center industry for any international project.
• Strong multitasking, time management & negotiation skills.
• Strong communication and presentation skills.

Office Timings:
Shift Timings (As per UK): 02:00 PM - 11:00 PM (Mon-Fri) (PKT)

WhatsApp No: 0325 5599973
Email Address: hrsales@brandixsoft.com

Location: Office no 402, Al Hafeez Shopping Mall, Main Boulevard Gulberg, Lahore

Job Type: Full-time

Application Question(s):

• Do you agree that you've got good english communication skills with strong UK accent grip, confident enough to deal with clients from UK over call?
• Do you've atleast 1 year experience in international inbound or outbound calling experience, preferably in UK or US market?
• Do you've at least 1 year experience working as a virtual assistant to any international client?
• Do you agree that, this is an on-site job, which requires full-time availability at our office located in Gulberg III, Lahore, with shift timings as follows: from 2pm-11pm?

Location:

• Lahore (Required)

Work Location: In person