Front Office Coordinator

AuthoraCare Collective is currently seeking a Front Office Coordinator - AuthoraCare House Calls Practice. This is a Full-time in office position: Monday - Friday 8:00am - 5:00pm based at our Highpoint office.

The Front Office Coordinator plays a vital role in supporting the daily operations of the Home-based House Calls Practice. This individual ensures a smooth patient experience by handling scheduling, communication, and front-end coordination for a multidisciplinary care team that provides in-home visits across several geographic regions.

This is a non-clinical, administrative role focused on timely scheduling, managing incoming and outgoing communication, and serving as a liaison between patients, families, providers, and community partners. The ideal candidate will bring strong organizational skills, a compassionate approach, and a commitment to service excellence that reflects AuthoraCare Collective’s mission and values.

Our team members enjoy the following benefits: Competitive salaries and a comprehensive benefit package which includes:

• Paid time off (PTO) plus 7 paid holidays
• Medical, dental, vision, disability, and life insurance
• 403B match after 12 months of service.
• Other benefits include mileage reimbursement, flexible work schedules, professional growth and development opportunities, and employee engagement activities.

Education and Experience:

• High School Diploma or equivalent required; Associate’s degree preferred.
• Minimum 2 years of experience in a medical office or healthcare setting (primary care, or specialty practice preferred).
• Prior experience with scheduling and patient coordination strongly preferred.
• Familiarity with EMR systems (Athena preferred).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).

• Other: Valid state-issued driver's license required. Must carry automobile liability insurance at limits required by agency. Must have own transportation.

Primary Responsibilities:

Scheduling and Visit Coordination:

• Schedule new and follow-up appointments for primary care, palliative care, and care management services.
• Coordinate home-based visits, virtual visits, or telehealth, ensuring provider availability by region.
• Communicate appointment details to patients and caregivers with clarity and empathy.
• Maintain provider calendars and schedules across service areas.
• Completes prior authorizations and conducts insurance verifications.
• Collects co-pays.

Front Office Operations:

• Serve as the first point of contact for incoming calls related to scheduling and general inquiries.
• Route clinical calls appropriately and support message triage for care team follow-up.
• Routing all incoming phone calls, voice messages, and portal messages.
• Monitor voicemail lines and ensure timely call-backs or resolution.
• Track and confirm referrals, DME requests, and lab coordination needs with external partners.
• Support documentation of appointment-related communication within the EMR.
• Monitor and work non-clinical inbox in EMR.

Care Coordination Support:

• Communicate efficiently with providers, nurses, and social workers to align schedules and ensure continuity of care.
• Assist with outreach related to new patient intake, rescheduling needs, and documentation follow-up.
• Support non-clinical workflows related to referrals, intake paperwork, and patient navigation.

Our Mission:

AuthoraCare Collective empowers people to be active participants in their care journey, enabling them to live on their own terms through personalized support for mind, body, and spirit.

Our patients are always the author of their life story. During a challenging illness, AuthoraCare Collective helps them author more moments that matter, regardless of the stage of their illness or condition. This is captured by our tagline: Your Story. Our Expert Care.