HR Manager (DHA Phase 1)

Job description:

We are looking for a dynamic and proactive HR Manager to oversee the human resources functions of our company in DHA Phase 1 , Lahore. The ideal candidate should have 1-3 years of HR experience in the call center or customer service industry and be skilled in recruitment, employee relations, and HR operations.

Key Responsibilities:

• Manage the end-to-end recruitment process, including sourcing, screening, and onboarding call center agents.
• Implement HR policies and procedures in line with company objectives and labor laws.
• Handle employee relations, performance management, and conflict resolution.
• Maintain attendance records, payroll processing, and leave management.
• Develop and execute training and development programs for employees.
• Ensure compliance with labor laws, health & safety regulations, and company policies.
• Foster a positive and engaging work environment to enhance employee retention.
• Conduct exit interviews and analyze turnover trends to improve retention strategies.

Requirements:

• Bachelor’s or Master’s degree in HR, Business Administration, or a related field.
• 1-3 years of experience in an HR role, preferably in a call center environment.
• Strong knowledge of HR best practices, labor laws, and recruitment techniques.
• Excellent communication, leadership, and problem-solving skills.
• Ability to handle multiple HR functions in a fast-paced work environment.

Perks & Benefits:

• Performance-based incentives
• Health insurance & other benefits
• Professional growth opportunities

Job Type: Full-time

Work Location: In person