Human Resources Generalist

Richmond Community Services, a leading non-profit provider of support services for Westchester County's developmentally, intellectually and behaviorally challenged individuals, is seeking a Human Resources Generalist.

The HR Generalist serves as a strategic partner to management and staff, ensuring that HR initiatives and operations align with organizational goals. Under the supervision of the Director of Human Resources, this position provides guidance, support, and leadership across all aspects of employee relations, labor relations, organizational development, conflict resolution, and policy administration.

The ideal candidate is a proactive problem-solver with strong interpersonal skills who can balance strategic HR planning with hands-on support. This position also acts on behalf of the HR Director in his/her absence.

Employee & Labor Relations

• Manage and resolve complex employee relations matters; conduct thorough and objective investigations.

• Provide coaching, counseling, and progressive discipline guidance to supervisors.

• Mediate performance discussions and support termination processes in collaboration with leadership.

Policy, Compliance & HR Operations

• Research, design, implement, and interpret HR policies, procedures, and collective bargaining agreement (CBA) language.

• Administer the performance evaluation process to ensure fairness, consistency, and organizational alignment.

• Prepare separation notices, documentation, and conduct exit interviews to analyze separation trends.

• Generate HR reports and support data-driven decision-making.

Organizational Development & Training

• Identify training needs and provide conflict resolution training for managers, HR staff, and employees.

• Support the development and rollout of employee engagement and recognition initiatives.

• Assist in change management, workforce planning, restructures, and succession planning.

• Partner with leadership to strengthen morale, productivity, and workplace culture.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).

• 3–5 years of HR generalist or HRBP experience, preferably in a unionized or healthcare setting.

• Strong understanding of employment law, labor relations, conflict resolution, and HR best practices.

• Exceptional communication, mediation, and analytical skills.

• Ability to maintain confidentiality, exercise good judgment, and manage sensitive situations.

• SHRM-CP, SHRM-SCP, PHR, certification preferred

Why Join Us?

• Meaningful work supporting individuals with disabilities

• Supportive leadership and collaborative HR team

• Opportunities for growth, training, and professional development

• Comprehensive benefits package (medical, dental, retirement plan, PTO, etc.)

Qualifications & Minimum Requirements:

• Master’s degree in HR, organization development, business administration, or related field preferred, Bachelor’s degree required.
• A minimum of three years of relevant business experience is required.
• Experience working with a Union preferred.
• Reliable transportation to travel between Agency sites is required.

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