Insurance Account Manager - Medical Malpractice

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" – people who know what they want and aren't afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

At EPIC, we're not just about delivering tailored solutions; we're about making a difference through exceptional people. Our global team of specialized risk experts is passionate and proactive, ensuring that our clients receive the highest standards of practice and cost-effective solutions. If you're looking to be part of a team where your unique talents and skills are truly valued, we have an exciting opportunity for you!

As an Account Manager, you will play a crucial role in managing and retaining professional liability insurance accounts within the healthcare sector. Your responsibilities will include working closely with internal producers on both new and renewal medical malpractice insurance policies. This is an inside service position with minimal travel requirements. Your excellent phone presence and teamwork skills will be key to your success.

LOCATION:

• Preferred - Candidates local to West Hartford, CT
• But also open to remote, qualified candidates anywhere in the Eastern or Central time zone

WHAT WE'RE LOOKING FOR:

• REQUIRED: At least 2 years of account management experience, and experience with medical malpractice insurance policies.
• Candidates with exceptional communication skills - both written and verbal - to communicate in a prompt and professional manner with internal & external stakeholders.
• Great team players looking to learn and grow!

WHAT YOU'LL DO:

A detailed list of job duties includes (but is not limited to):

• Partner with producers to secure, manage, and retain clients through effective policy marketing, servicing, and certificate processing.
• Prepare and follow up on applications, support producers, and maintain comprehensive client files and data.
• Provide outstanding service with a client-first approach and a focus on practical solutions

WHAT YOU'LL BRING:

Education & Experience:

• Experience: Minimum of 2+ years in Commercial Property & Casualty client support or underwriting; familiarity with medical malpractice insurance is required.
• License: P&C Insurance License required.
• Education: Bachelor's degree preferred; high school diploma/GED required.
• Systems: Experience with agency management systems such as Sagitta/ImageRight is a plus.

Skills:

• Excellent time management and multi-tasking abilities.
• Strong attention to detail with effective written and oral communication.
• Collaborative team player with a successful history of working well with diverse personalities.
• Self-motivated with a strong work ethic and a flexible, client-focused attitude.

COMPENSATION:

The national average salary for this role is $65,000.00 - 72,000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we're growing! It's a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
• • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women's Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We're in the top 10 of property/casualty agencies according to "Insurance Journal"

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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