IT Support Officer - Saudi National

Job Title: IT Support Officer
Department: Information Technology
Reports To: IT Manager
Employment Type: Full-Time
Location: Riyadh

Job Summary

We are seeking a proactive and technically skilled IT Support professional to provide first- and second-level technical support to users. The role involves troubleshooting hardware, software, and network issues, ensuring system availability, and delivering timely support to maintain business continuity.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware, software, network, and system issues
• Install, configure, and maintain operating systems and applications
• Support users with Microsoft Office, email, and collaboration tools
• Manage user accounts, access rights, and passwords
• Escalate complex issues to higher-level IT support or vendors when required
• Maintain IT assets, inventory, and documentation
• Ensure data security and compliance with IT policies
• Support basic network operations (LAN/WAN, Wi-Fi)
• Assist with system upgrades, backups, and patch management

Qualifications & Experience

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field
• 2–4 years of experience in IT support or a similar role
• Experience with Windows operating systems and basic networking
• Knowledge of IT service management practices (ITIL preferred)
• Experience with ERP systems (SAP is an advantage)

Skills & Competencies

• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Ability to work under pressure and meet deadlines
• Time management and organizational skills
• Team-oriented with a proactive mindset

Job Type: Full-time

Pay: From ﷼5,000.00 per month