IT Support Representative

The IT Support Representative provides day-to-day technical support for the organization’s hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.

Key Responsibilities

User Support & Troubleshooting

• Serve as the primary point of contact for IT-related support requests.
  
• Troubleshoot hardware, software, network, and connectivity issues.
  
• Provide remote and in-person technical support to end users.
  
• Escalate complex technical issues to senior IT staff or external vendors.
  
• Assist with onboarding new employees, including workstation setup and system access.
  
• Provide basic user training and guidance on company systems and tools.
  
  System Maintenance & Administration
  
  
• Set up and configure desktops, laptops, printers, and mobile devices.
  
• Manage user accounts, passwords, and access permissions.
  
• Install software updates, patches, and security configurations.
  
• Monitor system performance and report recurring issues.
  
• Maintain documentation of support tickets, resolutions, and IT procedures.
  
  Network & Security Support
  
  
• Assist with troubleshooting network connectivity, VPN, and email issues.
  
• Support cybersecurity best practices including endpoint protection and access controls.
  
• Help enforce IT policies and data security standards.
  
• Assist with maintaining backups and supporting disaster recovery procedures.
  
  Equipment & Asset Management
  
  
• Track and manage IT inventory including hardware and licenses.
  
• Coordinate equipment repairs and warranty claims when needed.
  
• Maintain organized records of assigned equipment and assets.
  

Key Competencies

• Customer service mindset
  
• Problem-solving ability
  
• Technical aptitude
  
• Attention to detail
  
• Time management and prioritization
  
• Cross-functional collaboration
  
  
  
  

Requirements

• 1–3+ years of experience in IT support or help desk roles.
  
• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).
  
• Experience supporting Windows and/or macOS environments.
  
• Working knowledge of Microsoft 365 and common business applications.
  
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  
• Strong troubleshooting and analytical skills.
  
• Excellent written and verbal communication skills.
  
• CompTIA A+, Network+, or similar certification preferred.
  
  
  
  

Benefits

• Competitive salary
  
• Medical
  
• Dental
  
• Vision
  
• FSA and HSA options
  
• 401(k) with employer matching up to 4% of salary
  
• Life insurance
  
• Paid Time Off
  
• Paid company holidays
  
• Short-term Disability
  
• Long-term Disability
  
• Discount program
  
• Employee Resource Services
  
• Fitness Membership discounts