IT Support Specialist 1

About Atlas

Atlas is a trusted leader in environmental and infrastructure consulting services; we provide services that enable communities to flourish and thrive. With a team of 3,500 employees and offices throughout the US, we combine local expertise and a network of relationships to deliver solutions to both public and private clients. Our services help improve the quality of life in the communities where we live and work. We always aim for smart, safe, and sustainable results. At Atlas we understand that our future is everyone’s responsibility, and we create a better experience at every stage of a project.

Job Description

At Atlas, we're providing services that enable communities to flourish and thrive, and if you’re an IT Support Specialist 1 ready to delivery safe, high-quality support to staff & clients, then this is your moment. Join a dynamic, value-driven, client- and community-focused environment where your work creates a lasting positive impact for the people and communities we serve.

Core Responsibilities

• Decisions that impact departmental efficiency and responsiveness.

• Interact with internal company staff and external clients.

• Lift, carry, and maneuver computing components, including working around and under furniture.

• Work under general supervision with no supervisory responsibility; may mentor or train Support Specialist I staff.

• Establish and maintain positive customer relationships while delivering exceptional service.

• Communicate clearly and effectively, including reading, writing, interpreting information, and giving and receiving feedback.

• Adhere to Atlas Think 12 and local health, safety, and quality programs to reduce risk.

• Build cooperative working relationships, support team assignments, and partner with other departments.

• Complete duties accurately, timely, cost-effectively, adapt to schedule changes, and seek supervisory assistance when needed.

• Demonstrate personal commitment by promoting innovation, company brand image, and participating in industry or community organizations.

• Support company strategies by staying informed, participating in meetings and committees, and demonstrating flexibility.

• Provide customer service, manage and maintain systems, utilize web and technology resources, and perform system maintenance and testing.

You’ll thrive here if you have

• 0-2 years related experience in PC Support preferred. Knowledge of networking is a plus.

• High School diploma or equivalent required.

• Must be familiar with Windows desktop operating systems, Microsoft Office (including Word, Excel, and PowerPoint) and computer components.

• A+ Certification or equivalent education.

• Knowledge of inner workings of PCs and Windows operating systems desired.

• Travel up to 10% with potential overtime.

What you can expect from us

The A-Team Experience is our employee program focused on helping our people thrive professionally, personally and as part of a community. We trust our people to do great work and live fulfilling lives, and we provide resources that care for our people, both at work and in life:

• Health & Wellness: We offer medical, dental and vision coverage with multiple plan options, including no-cost employee-only medical coverage.

• Time Off & Family Support: We offer vacation time, paid holidays, sick & safety leave (SSL) and paid parental leave

• Retirement: We help employees plan for the future with a 401(k) and company match.

• Insurance: To provide protection and peace of mind, we offer Life, AD&D (Accidental Death & Dismemberment) and Disability insurance.

• Safety Program: We are committed to safety as part of our ‘quality of life’ core value, and we provide approved PPE at no cost and reimbursement for prescription safety glasses and protective footwear.

• Learning & Development: We provide clear career paths, learning resources and development programs allowing you to see how you can grow and advance within the company. We offer internal certifications on specific skills and support external credentials through tuition reimbursement.

• Belonging: We support Employee Communities (ECs), voluntary, employee-led groups that create connections, belonging and shared purposes.

• Flexibility: May vary by project demands and regional workloads, but we are committed to providing reasonable accommodation to help employees manage their personal and professional responsibilities.

Our people and our culture are central to our work. Our values bring us together, create a sense of belonging and give us purpose. They guide how we make decisions, how we work as a team and how we serve our clients.

• Life: We enhance the quality of life. We value people and safety above all else.

• Heart: As our hallmark, we act with compassion, empathy, and respect.

• Trust: We work together as partners, doing what we say with full accountability.

• Mastery: Always striving for the highest quality, greatness inspires our work.

About the Job

• Career Level: Entry
• Employment Type: Full-time

EEO Statement

Atlas is committed to providing equal employment opportunities for all employees and applicants without regard to race (including hairstyles, hair texture, hair type, or hair length commonly or historically associated with race), ethnicity, creed, religion or religious creed, color, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions or requests for pregnancy disability leave and/or family care leave), gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship or immigration status, primary language, crime victim status, criminal conviction history, uniformed service member or veteran status, marital status, age, genetic information, disability or protected medical condition, genetics, political affiliation or activities, or any other status protected under applicable federal, state, or local laws.

Notice to Third Party Agencies

Please note that Atlas Technical Consultants does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Atlas will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Atlas explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Atlas.

Ready to build a career to be proud of? Join the A-Team today!