Key Account Manager

The Role:

We are looking for a proactive and relationship-driven Key Account Manager (KAM) to manage and grow relationships with our most important clients. The ideal candidate will act as a trusted advisor, ensure client satisfaction, drive account growth, and collaborate with internal teams to deliver exceptional value.

Key Responsibilities:

• Manage and nurture relationships with assigned key accounts to ensure long-term partnerships
• Serve as the primary point of contact for key clients, addressing inquiries and resolving issues promptly
• Develop account strategies to achieve revenue targets and maximize client retention
• Identify upselling and cross-selling opportunities within existing accounts
• Coordinate with internal teams (Sales, Marketing, Operations, Product, and Finance) to meet client needs
• Monitor account performance, KPIs, and client satisfaction metrics
• Prepare regular account reports, forecasts, and performance reviews for management
• Lead contract renewals, negotiations, and pricing discussions with clients
• Understand client business objectives and align company solutions accordingly
• Ensure timely delivery of products/services as per agreed SLAs

Required Skills & Qualifications:

• · Bachelor's degree with a background in O/A levels.
• Proven experience as a Key Account Manager, Account Manager, or similar role
• Strong relationship-building and communication skills
• Excellent negotiation and presentation abilities
• Ability to manage multiple accounts and priorities effectively
• Analytical mindset with strong problem-solving skills
• Proficiency in CRM tools and MS Office/Google Workspace
• Results-oriented with a customer-centric approach
• Experience in B2B / SaaS / Digital / Agency / FMCG / Telecom environments (adjust as per industry)
• Familiarity with sales forecasting and revenue management
• Experience handling high-value or enterprise-level clients

Job Type: Full-time

Application Question(s):

• Are you willing to work in this timeslot - 6 PM to 3 AM?

Education:

• Bachelor's (Required)

Experience:

• Account Manager: 3 years (Required)

Language:

• Exceptional English (Required)

Work Location: In person