Key Account Manager - Female ( Arabic / Philippine)

Key Responsibilities

Account Management & Relationship Building

• Manage and grow relationships with assigned key accounts.
• Act as the main point of contact for strategic customers.
• Build trust with senior stakeholders and decision-makers.
• Understand customer business objectives and align solutions accordingly.

Sales & Revenue Growth

• Develop account plans to achieve revenue and growth targets.
• Identify upselling, cross-selling, and new business opportunities within key accounts.
• Negotiate contracts, pricing, and commercial terms.
• Forecast sales and manage pipelines for key accounts.

Strategic Planning

• Create and execute strategic account plans.
• Analyze account performance and market trends.
• Identify risks and opportunities within accounts.
• Collaborate with internal teams to deliver customer-specific strategies.

Customer Satisfaction & Retention

• Ensure high levels of customer satisfaction and service quality.
• Resolve issues and complaints in a timely and professional manner.
• Monitor account KPIs, SLAs, and performance metrics.
• Drive customer retention and long-term partnerships.

Internal Collaboration

• Work closely with sales, marketing, product, finance, and operations teams.
• Communicate customer needs and feedback internally.
• Coordinate product launches, promotions, and customized solutions for key clients.

Reporting & Administration

• Prepare regular account reports and sales forecasts.
• Maintain accurate records in CRM systems.
• Provide insights and recommendations to management.

Key Skills & Competencies

• Strong relationship management and negotiation skills
• Strategic thinking and commercial acumen
• Excellent communication and presentation skills
• Problem-solving and decision-making ability
• Ability to manage multiple accounts and priorities
• Data-driven mindset and analytical skills

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Sales, or related field
• 5 to 7 Years Experience
• Proven experience in key account management, B2B sales, or client relationship management
• Experience managing high-value or strategic accounts
• CRM experience (e.g., Salesforce, HubSpot, MS Dynamics)

Job Type: Full-time