Operations Director - Industrial Catering

Overview

A leading Saudi-based provider of industrial catering and facilities management services. The company delivers large-scale, high-quality solutions across business, industry, and remote site operations.

Responsibilities

• Liaises with Department/Project Managers to ensure the support functions (HR, Quality, Finance, Procurement) meet the needs of the business.
• Conduct regular Department meetings with team and managers and ensure identified gaps are actioned.
• Delivery of budgeted profit through management of food costs, labour costs and overheads and align with scope of service, ensuring any overspend is addressed in a timely manner and appropriate measure put in place to control.
• Formulation of Yearly Financial Plan
• Working knowledge in developing and implementing strategies to strive for continuous improvement and take responsibility for achieving business results
• Scale up and grow profitably existing sectors besides focus on new sectors and develop revenue stream to avoid concentration on single/limited customers
• Manage client relationships through regular, formal and informal interaction, dealing with and resolving issues quickly without compromising the expected profitability of the project.
• Creates positive positioning of the company through involvement with in industry, networking, participation in trade events and explore opportunity for collaboration.
• Recognises any weakness within the contract and client relationship and develops and implements appropriate improvement mechanisms.
• Collaborate with business development to review client expectations against contractual terms, introduces corrective action where necessary.
• Guide the Business Development team in preparation of technical and commercial proposals.
• Implement quality monitoring systems which measure customer satisfaction, client, growth opportunity and contract compliance, keeping abreast of the market to look for newer opportunities.
• Monitor the recruitment, interview, and selection processes of suitable staff to fill the vacancies that set by operation managers.
• Sets performance goals and monitors performance targets for department managers.
• Attract and retain experienced effective management team and workforce dedicated to the long-term completion of the project (minimize staff turnover).
• Promotes and encourages multi-skilling amongst employees, recognizes and develops key performers.

Requirements / Qualifications

• Proven experience in managing operations within the catering and facilities sector.
• Strong understanding of the business services industry and customer service standards.
• Excellent leadership and team management skills.
• Ability to develop and implement effective operational strategies.
• Strong analytical and problem-solving capabilities.
• Knowledge of health, safety, and regulatory compliance requirements.
• Excellent communication and stakeholder management skills.