Operations Manager - Learning & Development

Job Requisition ID: 171991

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Operations Manager for Learning & Development at the Al-Futtaim Automotive Talent Centre is responsible for overseeing the training operations, managing budgets, and ensuring quality management for both domestic and international initiatives. This role involves continuous improvement for cost control, managing stakeholders, imbedding learning principles, and ensuring all training and development needs are effectively met. Additionally, the role focuses on effectively implementing and sustaining the Learning Management System, conducting key account management, and driving certification and compliance with world-class standards. This position plays a crucial role in aligning learning and development with business objectives to maximize investment returns.

What you will do:

• Manage the Talent Centre's training operations, budgets, and quality management both domestically and overseas.
• Initiate and manage continuous improvement methods for effective cost control and accurate financial tracking.
• Create business cases and ensure all projects are approved and within budget.
• Liaise between L&D, finance, EIT, HR, and stakeholders to align the L&D function with business objectives.
• Define measurement and metrics strategies to ensure individual and organizational performance goals are met.
• Imbed the 70:20:10 learning principle within the Talent Centre and ensure effective learning transformation.
• Manage the Learning Management System to ensure ROI and improve productivity through collaborative learning.
• Conduct Key Account Management to ensure all learning and development requirements are met for automotive business partners.
• Design, develop, and communicate L&D metrics and financial dashboards to stakeholders.
• Ensure QHSE management systems are implemented and drive ISO and OHSAS certification processes.
• Project manage instructional design and business IT systems upgrades or implementations.
• Develop strategies for effective LMS management and sustain its post go-live utilization.

Required skills to be successful:

• Strong project management and stakeholder management skills.
• Ability to design and implement learning and development solutions.
• Team management and leadership capabilities.
• Proficiency in managing budgets and financial analysis.

What qualifies you for the role:

• Masters or Bachelors degree in Business or Learning and Development.
• Minimum 10 years of experience in Learning and Development, Project Management, Budgets, and Financial Analysis.
• Proven experience in e-learning courseware design and web-based technologies.
• Experience in implementing and administering Learning Management Systems for large organizations.
• Strong knowledge of project management, stakeholder management, team management, and business acumen.
• Proficiency in SAP, learning technologies solutions, and ISO Certification.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.